14-Day Money Back Guarantee

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The Refund Process

At NC Fitness, we stand behind our products! If you are unsatisfied with your purchase for any reason, we offer a 14-Day Money-Back Guarantee.You can return your product for a full refund of the purchase price (excluding delivery costs), subject to the following terms and conditions:

Request the Return: 

Email our Support Team at sales@ncfitnessgear.com.au, or fill out the form at the bottom of this page within 14 days of receiving your delivery.

Send It Back: 

Once requested, you have an additional 14 days to return the product to us. Please follow any directions provided by our staff to ensure a smooth process.

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Return Conditions

Start Date

The initial 14-day notification period begins on the day you accept delivery. If proof of delivery is unavailable, the period begins 3 business days after the product was dispatched.

Condition of the Item

Products must be returned in a re-saleable condition. This means they must be undamaged, include all accessories, and be in their original, undamaged packaging.

Restocking fees

Returns received in their original packaging and in perfect condition incur an $8 restocking fee. If damaged or missing packaging needs to be replaced, a $22 repackaging fee (per item) will be deducted from the refund.

Damaged Returns

If an item is returned damaged, we reserve the right to reject the return or deduct a fee from your refund to cover the reduced resale value of the item.

Exclusions

For health and safety reasons, food and nutritional products cannot be returned for a change of mind, as we cannot risk product tampering.

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Shipping & Delivery Costs

Return Shipping

Customers are responsible for the cost of return shipping.

Courier Assistance

If you cannot arrange a return, we can organise a courier to pick up the items for you. The cost for this service will equal the original delivery fee on your order.

Free Shipping Orders

If your item was purchased under a "Free Shipping" promotion and you need us to organise the return courier, the return charge will be calculated using our current standard website delivery rates.

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Processing Your Refund

Once we receive and inspect the returned items, we will issue your refund as quickly as reasonably possible and send you an email confirmation. Refunds are reversed to the original payment method. Please note that we are not responsible for any processing delays caused by third-party payment gateways.

Note: NC Fitness Gear reserves the right to update or change these Terms and Conditions at any time without prior notice.

Request a Refund

Send us a message and we'll respond as soon as possible.
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